Flowplane is in its pilot phase. Every workspace starts in it. This agreement sets out what that means: what you get, what you do not get yet, and how the pilot ends. You accept it with the second box under “Before you start” in the console.
It is made between LMG OPTIMIZE BV, Hollebekestraat 10, 8953 Wijtschate, Belgium, enterprise number 0785.858.168 (“we”, “us”), and the customer of the workspace (“you”), as defined in the terms of service. The terms apply in full. Where this agreement differs from them, this agreement prevails for as long as the pilot runs. Words defined in the terms have the same meaning here.
1. What the pilot is
1.1 During the pilot you use Flowplane under the plan of your workspace, with all of that plan’s features. You use it to try Flowplane in your own organisation and to tell us what works and what does not.
1.2 Flowplane is still being built. We release new versions often, and connectors, screens, limits and features may change, appear or disappear without the notice periods in clause 3 of the terms. We tell you in the console or by email about changes that affect how you work.
1.3 Some features shown on the website or in the console are not finished. Where the console marks a feature as not yet available, as a preview, or as planned, you cannot rely on it.
2. Price
2.1 The pilot is free. We charge nothing for the use of Flowplane during the pilot, including usage above a plan’s allowance.
2.2 The prices shown in the console and on the website during the pilot are indicative. They are not an offer for the period after the pilot.
2.3 A paid pilot is agreed in a signed pilot order. The pilot order sets the plan, the price, the length and the indicative pilot goals, and prevails over this agreement where they differ. Everything else in this agreement applies to a paid pilot too.
3. How long it runs and how it ends
3.1 The pilot starts when your workspace is created. It has no fixed end. The console shows “Pilot” while it runs and the number of days left once an end date is set.
3.2 We may set an end date for your pilot, or end the pilot phase for everyone, by telling the owner and admins of the workspace at least 14 days in advance.
3.3 When the pilot ends, the owner and admins have 30 days to choose a plan. During those 30 days the workspace keeps working as before and nothing is charged. You only pay once you have chosen a paid plan and added a payment method in the console, or signed an order with us. From then on the terms apply without this agreement.
3.4 If no paid plan is chosen within those 30 days, the workspace continues on the free plan. Features and usage beyond the free plan’s limits pause until a paid plan is chosen. Nothing is deleted because of this.
3.5 You may stop the pilot at any time by deleting your workspace or by telling us at hello@flowplane.eu.
3.6 We may end your pilot early, with immediate effect, if you breach clause 7 of the terms (fair use), or with 14 days’ notice for any other reason. In both cases you keep 30 days to export your data, unless the reason is a security incident or abuse that makes that impossible.
4. No service level
4.1 During the pilot we give no service level: no guaranteed availability, response time, resolution time or speed. Interruptions, also unannounced ones, are possible.
4.2 We look after your data as described in the terms and their schedule 1, including encryption, backups and deletion. A pilot remains a pilot, though: do not use Flowplane as the only place where data you need is kept. Memory entries, rules and settings that matter to you should also exist elsewhere, or be exported regularly.
4.3 Tell us as soon as you notice a problem, by email to support@flowplane.eu or through the console. We answer on Belgian business days and fix what we can, as fast as we reasonably can, but without a deadline.
5. Feedback and contact
5.1 We will ask you from time to time how Flowplane works for you. You are not obliged to answer, but the pilot is there for it.
5.2 We may contact the owner and admins of the workspace about the pilot, its results and the step after it. This is part of the pilot, not marketing.
5.3 We may use what you tell us to improve Flowplane, without any obligation to you, as set out in clause 11.2 of the terms. We will not quote you or name you as a pilot customer without your written consent.
6. Liability during the pilot
Because the pilot is free and Flowplane is still being built, we are not liable for damage arising from your use of Flowplane during the pilot. Under a paid pilot (clause 2.3), our liability is limited to the amount you paid us under it. Clause 14 of the terms applies for the rest, including its exceptions for fraud, intentional misconduct, gross negligence, death and personal injury, and the protection consumer law gives consumers.
7. Confidentiality of the pilot
You may tell anyone that you use Flowplane. Information that we share with you about Flowplane that is not public, such as plans, unreleased features, security details and prices offered only to you, is confidential under clause 12 of the terms.
8. Fairness
Both parties confirm that they received the information they needed before entering into this agreement, as article 5.16 of the Belgian Civil Code requires, and that the balance in it is reasonable given that the pilot is free and Flowplane is still in development.